BSNL’s* customer service rocks
There were days in the past when any one tried to call BSNL customer care the phones were not at all picked up and even if they were the customer was bounced like a throw ball across various lines. That was so frustrating roaming around various departments of the telco just to get a minor issue resolved.
Now there has been a turn around. Called BSNL’s 9400024365 to convert from 2G to 3G and I was instantly with an executive. No waiting at all that too on a Thursday. The executive gave detailed information about everything and told what all was needed to be done. I was so happy with the change in the way BSNL looked at its customer service. Currently I would rate it among the best in lines with Vodafone and Airtel. Reliance still sucks big time. They never can pull up any customers info and site the problem that they don’t have access. Why do they make such call centres where they cant even give information to the customers.
BSNL rock for now! Share your experiences with BSNL with us.
* with respect to BSNL UP EAST circle.
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This post was mentioned on Twitter by mtaram: BSNL’s customer service rocks – http://bit.ly/bNC2mu | #BSNL…
but i don think its always same.. they hav poor service often..
I would have agreed with you. But recently there have been a lot of changes in the level of service that I noticed. BSNL sure is up its toes for customers or at least is trying to.