Tag Archives: BSNL

BSNL network plan hits a roadblock

http://www.telegraphindia.com/1110510/images/10bus-Internet.jpgThe Telecom Regulatory Authority of India (Trai) is not keen on Bharat Sanchar Nigam Ltd (BSNL) rolling out the national optical fibre network to provide high-speed Internet connection across India.

The network rollout project is part of the national broadband plan, being finalised by the telecom ministry, to provide high-speed Internet connections to 160 million households by 2014.

Trai has argued that the move will be anti-competitive.

The department of telecom (DoT) had proposed that BSNL should act as the executing agency to roll out the network with government funding. The project is estimated to cost Rs 60,000 crore.

Originally published by: The Telegraph

BSNL’s* customer service rocks

There were days in the past when any one tried to call BSNL customer care the phones were not at all picked up and even if they were the customer was bounced like a throw ball across various lines. That was so frustrating roaming around various departments of the telco just to get a minor issue resolved.


Now there has been a turn around. Called BSNL’s 9400024365 to convert from 2G to 3G and I was instantly with an executive. No waiting at all that too on a Thursday. The executive gave detailed information about everything and told what all was needed to be done. I was so happy with the change in the way BSNL looked at its customer service. Currently I would rate it among the best in lines with Vodafone and Airtel. Reliance still sucks big time. They never can pull up any customers info and site the problem that they don’t have access. Why do they make such call centres where they cant even give information to the customers.

BSNL rock for now! Share your experiences with BSNL with us.

* with respect to BSNL UP EAST circle.