FIXED Generic Host Process for Win32 Services has encountered a problem……..

February 15, 2008

By Utkarsh

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I was getting this error [Generic Host Process for Win32 Services has encountered a problem........ ] every time i reinstalled windows and it kept coming up and then stopped after few weeks. I never knew what was the reason for it and this time i decided to go after it.

It is very annoying and comes only when I am online and whenever it pops up it taken down the internet and I have to restart my computer again. The error details show the problem with svchost.exe and netapi32.dll

Well the reason the error goes away after a few days is that I have windows update on and it downloads the updates and patches the errors in xp sp2. This time I turned it off and thats why I still get this error.

I order to get rid of this error and other variants of it do the following.

1. You receive a “Generic Host Process” error message after you start the computer, or DBCS attachment file names are not displayed in Rich Text e-mail messages

RESOLUTION

http://support.microsoft.com/kb/894391

loadTOCNode(1, ‘resolution’);

Hotfix information

loadTOCNode(2, ‘resolution’);A supported hotfix is now available from Microsoft. For Windows XP SP2, the Generic Host Process error can potentially occur on any system at any time. Although you receive the error message shortly after system startup, the actual error occurred during the previous system shutdown. Because of the broad nature of this issue, this hotfix was made available through Windows Update and distributed to users who have Automatic Updates enabled to eliminate this problem on Windows XP SP2 systems. For Windows XP SP2, you may experience one last Generic Host Process error upon restart after you install this hotfix. This is from the previous system shutdown before the new version installation was completed.

http://support.microsoft.com/kb/894391

2. Generic Host Process Error Message and a Flashlight Icon Appear

RESOLUTION

http://support.microsoft.com/kb/821690

loadTOCNode(1, ‘resolution’); To resolve this problem, follow these steps:

1.	Turn off the computer and the printer or the scanner.
2.	Disconnect the printer or the scanner from the computer.
3.	Restart the computer.
4.	Install the compatible drivers and software for the printer or the scanner, and then reconnect the printer or the scanner to the computer.

Contact HP to obtain compatible drivers for the printer or scanner. For information about how to contact HP, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: http://support.microsoft.com/kb/821690

3.Error messages when you start a Windows XP-based computer and then try to download Windows Updates

RESOLUTION

http://support.microsoft.com/kb/931852

loadTOCNode(1, ‘resolution’);To resolve this problem, follow these steps:

Click Start, click Run, and then type net stop wuauserv.

On the desktop, double-click My Computer, and then delete the drive:\WuTemp folder.

Delete the drive:\Windows\System32\Catroot2 folder.

Open the drive:\Windows folder, and then rename the SoftwareDistribution folder as SoftwareDistributionOLD.

Open the drive:\Windows\system32 folder, and then follow these steps:

a.	Rename the Wuweb.dll file as Wuweb.dll.old.
b.	Rename the Wuapi.dll file as Wuapi.dll.old.
c.	Rename the Wuauclt.exe file as Wuauclt.exe.old.
d.	Rename the Wuaucpl.cpl file as Wuaucpl.cpl.old.
e.	Rename the Wuaueng1.dll file as Wuaueng1.dll.old.
f.	Rename the Wuaueng.dll file as Wuaueng.dll.old.
g.	Rename the Wuauserv.dll file as Wuauserv.dll.old.
h.	Rename the Wucltui.dll file as Wucltui.dll.old.
i.	Rename the Wups2.dll file as Wups2.dll.old.
j.	Rename the Wups.dll file as Wups.dll.old.

Restart the computer.

http://support.microsoft.com/kb/931852

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Tags: generic host win32 debuggger svchost.exe msi.dll neapi.

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д§mд on August 4, 2008 at 5:42 pm

wow thanks a lot for ur tips … i’ll try these ~

arnel espaltero on September 8, 2008 at 3:20 am

it’s nice idea and i really appreciate… continue what you have done……..

vishnu on November 2, 2008 at 4:09 pm

awesome thnx for the info

do visit my site about windos tricks if u like er will hav lick back http://www.v2tricks.blogspot.com

Christine on November 3, 2008 at 1:18 am

Well, when I try to install the file from MS site, its shut downs my laptop immediately and restarts. First I thought that it was the part of the installation process and the file had been installed and the problem had gone away. But it comes back. Please see if you can suggest something better. PWC.KSA@gmail.com

mtaram on November 6, 2008 at 7:48 am

Try to do it in safe mode and tell me if u are successful …..

zoom on November 10, 2008 at 3:25 pm

Hey sir i have Same problem in my all pc . i have net cafe . Generic Host Process for Win32 Services has encountered a problem
sir plz help what can i do now .. ???

ehab hassan on November 10, 2008 at 8:36 pm

go to controll panal>>windows firewall>>advanced>>icmp settings
if “allow incoming echo request”box is checked then clear it
and if not i prefer u should click restore defults…
i try this way and it’s work and the msg is gone
Good Luuck

Mike on November 17, 2008 at 11:01 am

I am getting this error if I start in safe mode or regular mode. It keeps popping up and won’t allow my computer to boot. What can I do. Don’t want to reformat. HelP

Alk87 on November 23, 2008 at 2:08 pm

Ok so I get the ‘Generic Host Process for Win32 Services has encountered a problem’ window come up. Same thing happens randomly at a time when I go online. If I press the close button I can’t select anything, which I have to restart my laptop. If I don’t do anything and just leave the window there I’m fine, but the window stays there. I believe this started after I scanned for viruses, and then came up with a a window saying that the virus was being quarantined…well that’s what my roommate says. The program that says it’s quarantined is called NOD32 I believe, and the language is in Mainland China characters. Since I don’t know how to read Mainland China characters at the time I asked which each available option said, so I decided to delete the virus. Maybe the virus was attached to a file or something? I don’t know, well that’s what happened. Is there a way I can fix it? Is there a file I have to download?

Alk87 on November 23, 2008 at 2:09 pm

Oh and I’m Windows XP.

Marz on November 29, 2008 at 11:21 am

Guys this error is killing me..It randomly comes and goes away..Its not hardware related,Not software related and I don’t think its driver related

I think it might be a windows 32bit or sp2 problem…
Here is what I did,I did not take the error away,but it makes it accure alot less

Turn of ur DEP and install a hotpatch…Just google both of them

ehab hassan on December 5, 2008 at 9:56 pm

again guys…
go to controll panal>>windows firewall>>advanced>>restore defults 100% works

volcano on December 14, 2008 at 10:04 pm

i tried what ehab said, and it doesnt pop up for the moment. thanks man!!

Armando Mendez Jr. on December 19, 2008 at 6:34 pm

This solution kicks butt
Awesome

khamsavath on December 23, 2008 at 4:23 am

i have a problem with the generic host process for win32 . i couldn’t do any thing when this message shows up

khamsavath on December 23, 2008 at 4:25 am

so how can i do i have no idea about this problem

mtaram on December 23, 2008 at 5:52 am

read the post and follow the process and ur issue would be resolved

vin on December 26, 2008 at 8:14 am

hi this errore is occuring when i started my pc plz gave me exect solution can anyone gave me,,,,,

mtaram on December 27, 2008 at 11:12 am

try to close the ports using the method mentioned in the post and see what happens

Tony on December 27, 2008 at 5:57 pm

this the solution

download this update:

http://www.microsoft.com/downloads/details.aspx?FamilyId=A87B44B9-7A6A-49B6-BD89-AFAD4E049C48&amp;displaylang=en&displaylang=en

mtaram on December 28, 2008 at 9:47 am

Thanks a lot…

syed on December 29, 2008 at 5:31 pm

hi guys

Help… we are getting the same error in 3 of our servers running on windows 2003.
Do i need to follow the same steps

Thanks

hmmm on January 6, 2009 at 10:10 am

i lv u suchu

mtaram on January 7, 2009 at 7:17 am

nice comment but i wud love to know whos it….

Siva on January 8, 2009 at 5:17 pm

Hi,

Ok so I get the Generic Host Process for Win32 Services has encountered a problem window come up. Same thing happens randomly at a time when I go online. If I press the close button I cant select anything, which I have to restart my laptop. If I dont do anything and just leave the window there Im fine, but the window stays there. I believe this started after I scanned for viruses, and then came up with a a window saying that the virus was being quarantined.

i am unable to change the Firewall settings :

controll panal>>windows firewall>>advanced>>icmp settings
if allow incoming echo requestbox is checked then clear it

As this is disabled for me, hence I tried to restore to defaault settings but it did not work. Can you please help me.

Thanks
Siva

myk on January 15, 2009 at 7:54 am

I did the same thing!,the updates and wares but still it doesn’t work.what should I do?

myk on January 15, 2009 at 8:07 am

Pls help me about this error, Generic Host Process for Win32 Services has encountered a problem. It always knocks my mind with this mess suffers my shop.I did many spy wares scan and updates but it doesn’t helps.still my sounds stop and my calls always return to queue.what should I do PLEASE HELP!!!!!

jinx10 on January 28, 2009 at 4:00 am

I read it from other forum worth trying

1. click start>run>type in “cmd” *without the qoute
2. in the command line type in netsh press enter
3. then type in winsock press enter
4. and lastly type in reset press enter
5. reboot ur pc

POed on February 27, 2009 at 5:28 pm

What a bunch of crap. This junk wouldn’t fix anything. You are nothing but scam artists fishing for traffic to your stupid site.

irfan on March 17, 2009 at 12:12 pm

thanks lots

mtaram on March 17, 2009 at 1:47 pm

welcome…

sanbay on April 27, 2009 at 5:20 pm

fgd67r8

ashok on May 4, 2009 at 4:28 am

install kaspersky internet security 2009 and enjoy 100% solution.

mtaram on May 4, 2009 at 7:31 am

Thanks for the information… It does work…

Gaurav on June 4, 2009 at 8:59 am

i am using bsnl broadband since january 09.No problem like “GENERIC HOST HAS ENCOUNTERED A PROBLEM AND NEEDS TO BE CLOSED” has occured before 2 months.”This had now become a headache for me”.To escape from this error i have formatted the hard disk even 2 times.I have even changed the modem.But no solution.This problem arises only while using internet through broadband.
PLZ…HELP…………………

help on my desktop problem on July 5, 2009 at 2:10 pm

[...] the error there are a bunch of website resolving this problem. Here is one, try the suggest steps: http://mtaram.wordpress.com/2008/02/…red-a-problem/ Good luck. __________________ Sergiusz Majer Technical Support Representative [...]

Madiha on July 23, 2009 at 3:22 pm

Thanks a lot Jinx 10, My problem is solved now……………………thank u soooooooooooooooooo muchhhhhh, God Bless u !

crazytiger on February 8, 2010 at 9:41 am

im having problem of generic host when i connect my net..after a while my browsing suddenly stops however my network is connected .

Jerry on February 8, 2010 at 11:11 am

Few days ago, a friend brought his laptop to me to troubleshoot a weird problem. His laptop (Windows XP SP2) was connected to Internet, but could not surf any website.

Every installed software also could not access to Internet, such as antivirus online update, windows live messenger, etc. However, the PING command works on Command Prompt!

At first, I suspected one or more related windows services were turned off, but they looked fine after checking.

No clue. I searched Internet for the solution (using my Mac). After reading some forum posts by others, I suspected the problem was caused by corrupted Winsock2, which is used by windows network software to access network services.

Finally, I found the tutorial to repair Winsock2 corruption at Microsoft Support. If you are using Windows XP Service Pack 2, it only takes a command to report Winsock2:

type netsh winsock reset at the command prompt

After that, restart your computer and Winsock2 shall be fixed. It works for my friend’s laptop and he looked at me amazingly.

For Windows XP without SP2, it takes more steps to repair Winsock2. You can get the step-by-step instruction on the Microsoft Support.

http://support.microsoft.com/kb/811259/

Rhydemz on February 8, 2010 at 11:24 am

Hi crazy tiger . The one thing that comes to mind is in your browsers´ internet options. Check to see, under connections, if you have it set to ¨always dial a connection¨. Try setting it to ¨dial whenever a connection is not present¨and see if that fixes the problem
See, if maybe your network card is failing, just st a lil hint It also could be in your Internet Settings in your Browser, look to see if a proxy is set.

If you have xp (perhaps other OS’s have this too) there is a tool that you can use to reset the TCP/IP settings to their original settings. you can also reset the winsock files too…

You just have to go into the command prompt and use the netsh command, and all was happy and good for me, and now all is working well….

if you want more info, you can get in touch with me, or check out the following link to microsoft…..

to reset tcp/ip go to http://support.microsoft.com/default…b;en-us;299357

to reset winsock2 files go to
http://support.microsoft.com/kb/811259/\

or there is one more thing that cud be tried…

I still remember once when i had a problem in 2008.My problem was actually with the DNS. It problem involved able to detect the LAN and internet but cannot browse internet.

i changed my DNS server addresses, instead of detect automatically, to put the same address of the ADSL settings (prior to access of ADSL the part where you had to set it up).For me that was preferred address 203.50.2.71 alternate address 139.130.4.4

go to command prompt and ping 216.115.108.245
and then ping yahoo.com

for me i could ping yahoo.com but could not ping 216.115.108.245 (which is yahoo)

if you could ping both i think its even better, though not sure.

reboot then all was good on the internet.

Utkarsh on February 8, 2010 at 1:16 pm

I always faced this issue whenever I reinstalled windows… I used to keep getting this error and the connectivity was lost despite the icon showing it to be connected… Then I used to update windows …. and it wud go away… I am wondering whether you using windows xp… if yes update windows… It would fix the issues….